Technology as an enabler:
- Contrary to belief, technology can enhance relational, human connections in organisations.
- Supports hybrid working, collaboration, and maximising human potential.
- Enables staff flexibility and broadens talent pool (e.g., hiring across locations, including internationally).
Practical examples of technology use:
- Video calls, instant messaging, shared documents, shared calendars.
- Regular virtual meetings plus periodic in-person gatherings.
- Hybrid working policy (e.g., minimum office days, rest from home).
Identifying investment opportunities in technology:
Technical debt:
- Replace ageing or unsupported technology to prevent future bottlenecks.
- Upgrade often leads to more efficient and cost-effective solutions.
Operational improvements:
- Use technology to democratise data and improve decision-making.
Growth initiatives:
- Example: developing a mobile app to expand service reach.
Lessons in implementation:
- A clear business case and benefits must be communicated before rollout.
- Clarify the roles of old vs new systems to avoid confusion.
- Training must be contextualised to the organisation, not generic.
- Identify internal champions who can guide adoption and provide support.
Key takeaways:
- Technology can increase efficiency, collaboration, and organisational reach.
- Success depends on planning, communication, training, and ongoing support.