Course summary

Well done on completing this course. Here is a summary of the key ideas from the course. We encourage you to discuss what you have learnt with your team.

When to invest in new technology:

• Replacing ageing technology
• Improving operational processes
• Investing in growth

How to implement a new system well:

• Be clear on the benefits and reason of the new system
• Be clear when which system should be used
• Be clear on what the training plan is and who will deliver it
• Have champions that have experience with the new system

Key indicators of processes that are ready for technology:

• Collaboration and communication
• High error rates
• Lack of visibility
• Complexity with document management
• Standardised process steps
• Repetitive tasks

Types of tools available:

• Project management
• Marketing and communication
• Ideation and brainstorming
• Digital document management
• Data collection
• Data visualisation

How to decide on new systems and technology:

• List out key aspects
• Rate the possible products against the key aspects
• Consider the cost
• Speak to peers and experts to create a short list
• Ask for a demo and involve technical experts
• Do research on the organisation

Preparations steps before implementing new software:

• Communicate the business case well
• Take into account all the resources required
• Define who will manage the implementation
• Ask:
  • How long is that transition period likely to be?
  • What are the plans for migration?
  • Will there be parallel running of software and how will that be managed?
  • What are the plans for testing the new system and who will be responsible for that?
• Prior to implementation, consider training:
  • Who will be responsible for delivering it?
  • Who will be the champions for the system?

ADKAR change management model:

• Awareness
• Desire
• Knowledge
• Ability
• Reinforcement

Leaders guide questions:

• Think through current systems and technology you use in the organisation
  • Which of these have aged and are ready to be replaced?
  • Where do you consistently find errors?
  • What is repetitive and can be simplified with a new system?
• Think through a recent change in systems, technology or software, how can you improve this transition period?
• Who in your organisation can become champions of a/the new systems or technology?