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    Course summary

    Well done on completing this course. Here is a summary of the key ideas from the course. We encourage you to discuss what you have learnt with your team.

    As you think about qualitative evaluation and learning about impact, keep the Heart Triangle™ in mind. Qualitative is a kind of change happening in people’s lives. You will be seeking data on the qualitative change in people. This means that you are paying attention to significant shifts in their thinking (believe), a new kind of presence, poise, courage, or lifestyle and who they are becoming (become), and a transformation in what they care about most significantly in their heart (love).

    Creating qualitative questions:

    As you design questions, keep in mind three hints:

    • Design your question pairs from “what” to “how.”
    • Ask about both positive change (this will help you prove your impact) and struggles or difficulties people are having to change (this will help you improve your impact).
    • Include attribution phrases that will remind them to think about what has been affected by your program.

    Collect qualitative data:

    Population(s)  Sampling Strategy
    Who are those you are seeking to impact? Do you want to delimit your sample to focus on a particular segment of this population? If so, what segment of your population will you focus on? Typical delimitations include how recently they’ve participated in the program, geographic region, age group, etc.What groups or characteristics within your population (or delimited population) do you need to make sure you include in your sample of interviewees for your sample to be representative of your population? 3 or 4 strata are typical. To determine your strata, think about what characteristics might make a difference in how people experience your impact. Typical strata include race/ethnicity, age, gender, location, socioeconomic status, etc. You will break each stratum down into categories and sample from those categories. For example, the categories for an age stratum could be children, youth, young adult, adult, older adult, or a range of specific ages (e.g., ages 8-12).
    Total # of Individuals in Your Population# of Individuals You Plan to Interview

    Analysing qualitative data:

    What? How? Why? Heart Triangle
    What • What is significant? • What does the data say about your impact?• How have their beliefs, mindsets, and perspectives changed?
    How • How is the person describing change? • How is the impact happening?• How are they becoming different or showing up differently?
    Why • Why is change happening or not happening? • What is causing or inhibiting change?  • What systemic issues might be at play? • What do they care more deeply about or are more committed to? 
    Themes From the columns above… Unifying elements Small, but powerful or catalytic aspects, Pervasive qualities Commonalities and differences Trends and relationships between the ideas above

    Leaders guide questions:

    • How will capturing qualitative data help your organisation measure its impact?
    • To capture qualitative data, what action steps do you need to take?
    Download Course Summary